Customer Support Officer / Executive

Nutrition Kitchen Hong Kong is looking for an ambitious, passionate and driven Customer Advocate to join our Customer Support team.

You will be responsible for arranging daily food delivery operations and customer support activities and will require strong analytical skills, attention to details, willing to assist our customers with a cheerful mindset and the ability to implement successful business strategies.
 

Key Responsibilities:

• Handling daily delivery communication and follow ups
• Responsible for order management
• Customer service and enquiries
• Engage in operation and business processes
• Administrative duties including payments, orders, databases & website management

 The Person:

• The applicant is best to be adept, proficient, highly motivated, teamwork with good communication skill, can endure immense work pressure and be very dependable.
• Hands on and be prepared for early morning and rotating weekend shift.
• 1 - 2 years working experience in a similar environment.
• Good command of spoken and written English and Cantonese.

Who will love this job:

• You enjoy making things easier for customers and your teammates. If there’s a roadblock, you want to smooth it away.
• You're energised by interacting with and helping people. Everyone has trouble sometimes and you seek to empower and educate them.
• You're a positive person and know how to look on the bright side.
• You're comfortable with a little chaos and uncertainty. In Nutrition Kitchen, we move fast, growing and making movement.

We offer rewarding career with attractive remuneration package including 5-day work week, free staff meals, paid sick leave, MPF scheme, generous annual leave as well as comprehensive on-the-job training to the right candidates.

More about us

Nutrition Kitchen is the largest healthy prepared meal plan provider in Hong Kong. The company provides regular deliveries of high protein, calorie-controlled meals, offering customers an efficient route to high quality and highly varied meal plans with clear nutritional breakdowns. The company launched in July 2015 and has experienced rapid growth, delivering over 4,000,000 meals since inception.

The company offers customers the choice of 1 week, 2 week, 4 week meal plans and one time or subscription based orders. Customers select a plan size of “Regular” or “Small” and a combination of breakfast, lunch and dinner that is delivered daily. Current meal plans offered are “Low Carb”, “Balanced”, and “Vegetarian”. Customers order before 12pm on Friday for daily deliveries between 6am and 10am the following week. Meals are prepared fresh daily in our kitchen in Ap Lei Chau and delivered to our customers via our delivery partners. Nutrition Kitchen maintains six weekly menu cycles with 90+ meat-based dishes. These menu cycles are regularly updated and adjusted to incorporate customer feedback and ensure diversity in the meal plans.